Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. We have a team of specialists available 24/7 to help you find the best solution for your business. Start checking the messages customers send you. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. but when u need support / CS to talk and solve ur problems its literally non existant. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Regus flagged this review for containing harmful or illegal content.Read more. At the end of your contract, they will automatically renew you without a signature and without consent. All rights reserved. It's an automated process. Sent numerous emails to account. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Don't be fooled by that. We appreciate your business. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. We have a team of specialists available 24/7 to help you find the best solution for your business. Do not delete my post, I will copy and paste it to spread again and again. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I couldnt see your email address or Regus account reference in your message. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. but when u need support / CS to talk and solve ur problems its literally non existant. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. We may have received incorrect data. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The complaint has been investigated and resolved to the customer's satisfaction. Our team members have always been in touch with you and worked with you to rectify this matter. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. If you need further help, pleasespeak with our team member who is already in touch with you. I have been renting an office space at Regus in Kings Hill for over 12m now. October 14 BBB reports on known marketplace practices. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Best regards,Michelle Spire. For clarity, you were also charged a retainer top up. This will surely increase the credibility of your complaint. Professional rooms for your next training session, interview, or pitch, wherever you need it. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Their billing is confusing, they billing customers one month ahead. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus does not communicate with customers via telephone. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Anyone can write a Trustpilot review. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus is a complete and total scam company. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We found a responsible person where we inform her about the problem. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I could talk with Myesha. Please remember that the retainer is refundable at the end of your agreement. I am so frustrated. I sent Regus how my retainer process is going? We will then confirm your retainer refund date and amount in return. You should receive your refund within 30 days after your end date. It goes against our guidelines to offer incentives for reviews. Talk to an expert. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! BBB Business Profiles are subject to change at any time. The reason why we're asking all our customers to provide details online is to prevent fraud. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Here are 8 tips for writing great reviews. Paid for parking online and have now received parking ticket from private company. I couldn't get my retainer and called them. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Work wherever you need to with flexible access to our global network of workspaces. I cannot stress enough the lack of professionalism and poor service. Verification can help ensure real people write reviews about real companies. Repeated attempts to contact Customer Service have been blown off or ignored completely. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. A member of our team will get back to you as soon as we have the details. Become better managers and business leaders by achieving optimal personal and business performance. Receptionist only can communicate by email, even for the most important things for your business. Thanks again for your comments which help us improve. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Such companies should not exist. 7. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus helps businesses find and create the right workplace for their people. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Regus Office rented: Wisma Atria Singapore Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Your agreement end date is not until 10/31/2021. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. With whom I spoke until now? It is IMPOSSIBLE to get them to stop charging. This is a complete con, and scam through and through. Share your photos and videos with others to prove the truth of your words. Briana got my call. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Our invoices are due on the payment date that is displayed on them. Stay away!! I was using virtual office space. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I would love the opportunity to help further but havent been able to identify your account. One business week has passed since I post it here. They are about people. Hi Stephen, Requesting to have your retainer refund is an easy process. Ts and Cs apply. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. They charge your card for amounts more than stipulated on invoices! A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. It made me crazy and I asked him to talk with Myesha or Dom. Ts and Cs apply. Regus lacks personal approach The centre's staff are friendly and helpful. If you refuse to pay their bogus invoices they will send you to collections. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Get Regus can be contacted at (262) 832-3700. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. 6. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! If you have a helpdesk contact, we would expect a 24hours reply. Transparency is very important to us, and all services can be opted in/out through your online account. Unacceptable billing practices. Once they sell you something that will be the end of you being treated as a valued customer. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case.
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