May 1, 2021 8:39 PM in response to JoppeA. The workaround I did which worked is as follows: I noticed there's still a very slight delay between TV speaker and homepod when I play youtube videos and music but when I play Netflix and Apple TV contents, they are well perfectly synced. At any time, you can reset and repeat the Wireless Audio Sync test. A forum where Apple customers help each other with their products. Or even restart the show from the beginning. 78. Check Settings > Video and Audio > Audio Format > Change Format and test with both Stereo and Dolby Digital 5.1. quaffle, User profile for user: Oct 7, 2021 7:41 PM in response to dangregory. For now I try to downgrade to tvOS 14. Head here. Experiencing same issue with all live services. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. phillyknight, User profile for user: Interestingly, movie previews are apparently unaffected by the issue. To Restart them, from the Home App in HomePod settings - choose Reset - then Restart, Apr 28, 2021 10:10 AM in response to Vancouver22. The lag seems to be a few ms, just enough to be annoying and create an echo. I initially had it plugged into the AV Receiver but was having lip sync issues so plugged into HDMI 4 on the TV which allows for Dolby Vision. It may be my imagination, but some channels seem worse than others, but only slightly. It looks like a BAD UPGRADE. However, the audio will drop again anywhere from about 30 seconds up to maybe 5 minutes later. Thank you for signing up to iMore. Same here, I have a HomePod mini and Apple TV 4K, all on 14.5, and the audio is just out of sync. If I convert the file to a massive mov it will properly play. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. JavaScript is disabled. DocMultimedia, call Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. Only thing is since my soundbar does not have HDMI 2.1 ports, Id rather run the ATV straight into the TV if at all possible. Apr 30, 2021 12:34 PM in response to DougCG. Here's why, iPhone 14 or not, this keychain accessory can use satellites to help save your life, Apple is planning on bringing ads to Apple TV Plus, here's the proof, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. According to reports (1,2,3,4,5,6,7,8,9,10), multiple users are experiencing audio sync-related issues on the Plex TV app. But when I go to play content from an app (YouTube, Netflix, hulu, etc.) Apr 28, 2021 11:40 AM in response to ashtv. dfried1, User profile for user: One could get rid of the issue by switching to the Infuse client. I love technology and like to talk about the latest news in the Tech industry. For Amazon Prime Video, use the built in app from the LG TV (A/V sync adjustment set to "off") directly sending audio back to the AVR with HDMI ARC; use all other apps from the Apple TV 4K. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. This website uses the TMDb API but is not endorsed or certified by TMDb. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. I searched and found the "wireless sync" option in settings, but that only seems to help bluetooth speakers or airplay stay in sync. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To fix audio and video sync issues on Apple TV, install the latest tvOS updates. AirPods 3rd Gen audio sync issues with Apple TV 4K, I upgraded to the AirPods 3rd Gen from my existing 2nd gen so I could experience spatial audio. On top of that, since 15.1 and a lot in 15.2, the audio will just plain not work on my AppleTV until I've restarted it or power cycled it. Apple TV audio/video sync issues Lately I've been having difficulty with lagging audio to video syncing with my Apple TV 4K. Buy, install, and forget about it. Apple TV 4K, This doesnt correct itself until I restart the Apple TV. Sep 23, 2020. So this seems to be purely related to the stream being played back from the Apple TV. This is really blowing movie nights by the way. User profile for user: As noted by 9to5Mac, some users were accessing the Apple TV app through hardware like Roku devices. It was never a problem with my old AirPods. The audio sync issue is such that the audio appears to be AHEAD of the video, and as such, adjusting audio delay further through the soundbar isnt an option. In a 30 min show I'll have to do this 3-5 times. If its still not working restart or reset HomePods Reset HomePod - Apple Support, A Reset or removal will require setting them up again. Watching ESPN last night during the baseball game the sync was so off the on camera was unwatchable. I saw IOS 15.1 be released and assumed they released it on all products, the working TVOS is 15.1 (19J5560d), User profile for user: Does anyone else have problems streaming CBS All Access on a 3rd Gen Apple TV (A1469)? Only from Apple TVs to either of my receivers am I having this problem. The feature is baked into the latest iOS 13 developer beta. any proposed solutions on the community forums. You'll know ARC or eARC is turned on when it says On (ARC) or On (eARC). Oct 8, 2021 11:21 PM in response to ayrtonoc. Restarting Apple TV fixes the issue temporarily. Here's how the Galaxy S23 compares against the iPhone 14 Pro. AppleInsider is one of the few truly independent online publications left. I reset everything from scratch. While the said tweaks resolved the audio sync issues for some, most Apple TV users could not get rid of them. Your device will automatically restart while installing the updates. So I can't get adjust the dialogue sync at all. Cookie Notice Before this, he worked in the technology field across different industries, including healthcare and education. What is odd to me is that once the audio/visual goes out of synch during a show, it stays out of sync when I exit the application. The streaming platform also keeps one glued by allowing them to choose from a collection of 200+ live TV channels. ).To fix this, follow these steps: Change the audio format of the HDMI device to PCM.Refer to the HDMI device manual for information on how to change the audio format. User profile for user: Although the updates were meant to fix some previous issues and add to the feature set, they ended up introducing more problems and spoiling the users playback experience. We did come across a potential workaround that may help solve the problem for some. :(. Want to know more about us? Happening to me too across multiple apps including Apple TV+. My device is set to auto update and is current. This site contains user submitted content, comments and opinions and is for informational purposes Lately Ive been having difficulty with lagging audio to video syncing with my Apple TV 4K. Under Audio Return Channel, select Play Television Audio. After stopping the stream and starting it again the delay was a lot less, repeating this steps a couple more times actually removed the delay entirely. This doesn't look like a fluke. Apple drops full trailer for 'Ted Lasso' season 3, Apple TV+'s 'The Boy, the Mole, the Fox and the Horse' wins four Annie awards, iPhone 14 Pro vs Samsung Galaxy S23 Ultra - compared, 14-inch MacBook Pro vs Galaxy Book 3 Pro 14 - compared, Samsung Galaxy S23 vs iPhone 14 Pro - compared, M2 Pro 14-inch MacBook Pro vs M2 13-inch MacBook Pro, 2023 16-inch MacBook Pro vs 2021 MacBook Pro - compared, 16-inch MacBook Pro with M2 Max review: Newfound performance, in same great design, HyperDrive Thunderbolt 3 Mobile Dock review: Convenient port expansion for MacBook Pro, Hyper Thunderbolt 4 Power Hub review: Fast connectivity for demanding users, tinyRigs Leather oriGrid review: Organize while mobile. It makes things basically unwatchable. With the help of its server application, one can choose to stream movies and video files from their personal library to a large number of devices. provided; every potential issue may involve several factors not detailed in the conversations Why is there no student checking it with some devices before they roll it out? If I pause and immediately play it is resynced. Select Video and Audio. This adjustment should resolve the issue for the time being, at least until the official fix arrives. tvOS 14. I have Dolby enabled incl. Visit our corporate site (opens in new tab). In the meantime, let us know if you have any question about the feature below. tvOS 15, Sep 25, 2021 5:36 AM in response to aigars16. wouterdam, User profile for user: Have you had a chance to try and calibrate the audio using the Apple TV app on your iPhone? I have reset both sets of devices, I get navigation sounds over the HomePods, but once a video starts playing the sound comes out of the horrible tv speaker. Hi all, I've been having a lot of issues with audio sync between my Apple TV and my connected devices. Really really unacceptable. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of The service also helps one organize media from personal collections and online services. Even more frustrating is that it is only some of my mp4s, not all, although they all have identical compression and format (as far as I know). Apple AirPods 2 (opens in new tab) (from $159 at Apple). Oct 7, 2021 8:38 PM in response to Ccastle84. Wait until Apple TV downloads the update. It also seems to be an issue on MP4s with stereo sound, instead of Dolby 5.1 sound. Note: This issue applies to some TV models released in 2019 or later. That said, we will keep an eye on the bug where some users face audio sync-related issues on Apple TV and other platforms while playing content on the Plex app and update this story as we come across any new information. The new tool requires that your iPhone is using iOS 13, while your Apple TV has tvOS 13 installed. Prior to tvOS15 this worked very well. This site contains user submitted content, comments and opinions and is for informational purposes Get the best of iMore in your inbox, every day! Have exactly the same issues with the audio advanced to the picture. I have similar problem. :-( Just tried it.. Sep 30, 2021 5:02 PM in response to Bryantrichar. The problem happens multiple times on every episode I play, currently NCIS. Delighted to have just upgraded my home cinema after about 14 years. Please investigate the root cause. Is there a fix for this besides pausing, rewinding and playing again..? May not work for everyone, and should be installed with caution as it's impossible to downgrade to an earlier firmware - but this has solved the issue for me. If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. It either starts buffering, loses sync with the audio track or loses audio altogether. I think that timing protocol (PTP) that use Airplay2 for multiroom is used also for lip sync in 15.0 on AppleTV. Dear Apple, i've done half of the job for free, now it's your turn to fix the issue. It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. Does one sound better than the other? Andy Epprecht, User profile for user: On iPhone: Tap Continue on the Wireless Audio Sync box. dangregory, User profile for user: Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. One HomePod mini, AppleTV 4K. Oct 6, 2021 7:15 PM in response to dfried1. We aren't really able to speculate about upcoming tvOS releases. Bryan enjoys watching his favorite sports teams, traveling, and driving around his teenage daughter to her latest stage show, audition, or school event in his spare time. Oct 6, 2021 5:55 PM in response to dangregory. My workaround has been restarting the HomePods from the Home app on my phone. Connection: APPLE TV -> Q950T SOUNDBAR -> OLED SONY 77A80J on Earc port All HDMI cables are 2.1 and have been changed. This site contains user submitted content, comments and opinions and is for informational purposes Hasnt been a problem in the past. The audio loss seems to mostly impact more recent video files, but also some older ones. AppleInsider may earn an affiliate commission on purchases made through links on our site. The oriGrid by tinyRigs is a versatile and portable organizer designed to accommodate the Magic Keyboard and iPad, providing a multi-functional solution for on-the-go productivity. 1-800-MY-APPLE, or, Sales and This doesn't typically occur with Disney plus or streaming movies from iTunes. Here's how they stack up versus the M1 Max and M1 Pro models. Oct 4, 2021 1:09 PM in response to elmofles. Yup, Ive reset the lot and both HomePods, the Apple TV, and iPhone are all running 14.5. If I stop the video, exit out of it and restart it, it syncs again. However, Apple TV set-top owners have suffered similar problems in third-party apps. Most movies/shows are 24hz format and will always be out of sync until we can calibrate under that again. Spoke to support over the phone, no fix in sight, no way to downgrade from tvOS 15 Really disappointed. Just updated to the latest 14.6 release (version released yesterday). Samsung recently announced the Galaxy Book 3 line of notebooks, which offers high performance for gaming, productivity, and more. The Plex audio sync problems has happened before with the Ultra. Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. It was all beautifully synced before the update :(, Apple TV 4K, You can choose to do a hard Reset by pressing the top or via the home app- long press on HomePod icon, scroll to gear icon, scroll, to bottom - Remove. Really frustrating that this feature doesn't work. This makes it difficult to recommend Apple TV as a streaming device for anything but prerecorded material. It starts off fine but after about 5-10 mins it's completely out of sync with the video and completely unwatchable. Head here. Although it must be noted that no official ETA has been shared for the time being. only. I haven't yet figured out the exact common factor, but it seems to be occurring with LARGE video files predominantly, not smaller ones (mostly, but not always 4k videos, usually not 1080p videos). If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. Hyper's new hub aims to be just what you need. You might try to reach out to Netflix or HBO to see if there are settings within the app that need to be adjusted. AVForums.com is owned and operated by M2N Limited, Heres how it works. The hypothesis, however, does not account for audio trouble experienced on third-party hardware. Works great for years. Sometimes it takes a couple of tries. When watching Netflix on Apple TV 4K only, every ten-15 minutes, the audio drops out for five seconds or so. Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. I have an LG CX model and work in the AV industry. Thank you for confirming there are no differences in audio formats with both setups. Not so much of an issue with something like Apple TV because it decodes and only sends out DD/+ which is fine over eARC? Changing between audio formats doesnt do anything (a suggestion I saw when researching the topic). 1-800-MY-APPLE, or, Sales and when match frame rate is off some content is stuttering when fast moving shots like panning around and fast moving shots. The issues occur with all streaming services but seem to . We have three 4K Apple TV streaming devices in our home and we were having sync problems on all streaming services with one of them. Apple 4K TVs lip sync audio out of sync A quick google search suggests this is a common problem. The problem happens multiple times on every episode I play, currently NCIS. "[S]ound isn't working for any of the Apple TV shows for me either, but also Netflix and Prime video aren't playing sound too. frame matching etc. May 7, 2021 10:30 AM in response to quaffle, Tried this approach, turning off match content - sync again - turn sync back on. An Apple Watch ban is possible in the U.S. but highly unlikely. Please help. The video signal is processed by. after updating the iOS, my tv starts going out of time when I AirPlay the sound. Refunds, Update the software on the iOS device you set up HomePods with, Turn off both Dynamic Range and Frame Rate under Settings->Video & Audio->Match Content, Do the calibration again under Wireless Audio Sync, Turn on both Dynamic range and frame rate under Match Content. Want to know more about us? Fix Message App Problems, FaceTime Not Working in iOS 11, How-To Fix, Error Occurred Installing iOS 12 on iPhone or iPad, How-To, How to Fix Verifying Microsoft Outlook Mac Stuck Error: 11 Best Methods, Instagram for iPhone and Mac: Similarities and Differences, How to Edit a PDF on Mac: 6 Best Methods You Should Know, How to Use Lock Screen Shortcut on iPhone in iOS 16.4, The 8 Coolest Widgets to Add to Your iPhone Control Center, How to Choose a Different Map in Apple Maps. This problem has been present for months but has gotten significantly worse recently. I have 4 new 4K Apple TVs, hooked up in different ways to different TVs, and none of them are able to synchronize audio with video. Privacy Policy. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. This is happening across all of the live streaming apps. Oct 5, 2021 3:00 AM in response to aigars16. So disappointed after a so boring release without new features, that even broke things that usually worked, Sep 30, 2021 4:10 AM in response to ayrtonoc. This occurs when using Appletv app on a TCL tv. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. I use my Airpods late at night so as not to wake my kids to watch stream TV. When the match frame rate is on some content has really annoying lip sync content. Hes currently iMores lead on all things Mac and macOS, although he also loves covering iPhone, iPad, and Apple Watch. However, affected users may not have to wait for long as an upcoming tvOS update might address the audio out of sync issues. Glad to hear, but 15.1 isn't public at the moment Oct 7, 2021 10:09 AM in response to aigars16, Ahh sorry about that , I assumed it was, Im working from my one Beta box. omissions and conduct of any third parties in connection with or related to your use of the site. Looks like no ones replied in a while. According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services.. Well, very happy with the sound but very disappointed with the audio lag. Usually it is that it doesn't work after waking up my AppleTV, not that all of the audio dies in the middle of something. If you love what we do, please consider a small donation to help us keep the lights on. I assume its better to have the original uncompressed digital audio vs the Apple TV decoding it and sending it out as DD+. A forum where Apple customers help each other with their products. only. All dolby 5.1 encoding. My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. And this fix only lasts basically one day. When the test is complete, click Done on your Apple TV or iPhone. All are using AAC audio codecs. Apple TV 4K, Countless docks aim to bring more ports to Apple users, but the HyperDrive Thunderbolt 3 Mobile Dock specifically targets MacBook Pro owners. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. I have verified that my internet and television are not the problem (the same show on Netflix works fine streaming through my television alone). I swapped other Apple TV devices from elsewhere in the home into the problem room and the sync problem persisted. Refunds, Airport Express 802.11n *WIRED* connected to Rotel RA-1062 ampli, ipad (ipadOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, ipad (ipadOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, iphone (iOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, iphone (iOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Sony Headphones via Bluetooth (Headphones output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V out of sync, video judder and stutter. Plex is the go-to app if one wants to enjoy movies and TV shows all in one place. New York, Disable Match Frame Rate, enable Game Mode, or reset all your settings. The company is currently conducting internal testing of the soon-to-be-launched application update. Play audio in Dolby Atmos or surround sound on your Apple TV - Apple Support, Aug 13, 2021 9:15 PM in response to Ali_E1. Since Apple has not made any comments so far, it is unclear whether the tech giant even considered it as a problem or not. Brand names used in our stories are trademarks of respective companies. Fix it today, iMessage Not Working iOS 12? May 8, 2021 8:56 AM in response to DougCG. Seems the audio sync issue is new since TVOS 14.4 updated to TVOS 14.5 and currently 14.6. No problem when the Apple TV is plugged on the TV but I lose ATMOS. How to fix Plex audio sync bug on Apple TV, [Updated] Gotham Knights crashing issues on PC and Console trouble many (potential workaround inside), Google Pixel 7 & 7 Pro issue with poor video call quality on WhatsApp, Meet & other apps escalated for investigation. With that said, there does exist a couple of nifty workarounds . I have tried all of your suggestions without any improvement. A Reddit user highlighted that the tvOS 14.6 beta 2 update addressed the wireless audio sync issues but some users were still facing them on the said tvOS beta version. However, like any popular media streaming platform, Plex also suffers from occasional bugs and issues that hinder the experience of a viewer in some way or the other. But after 20 minutes or so the audio stays behind on the video ( up to 2 or 3 seconds ) For quite some time I have been having an issue with my apple tv 4k and Match frame rate settings. There are zero problems when using apps such as Netflix, Amazon, ATV+ directly on my ATV. YouTube TV audio is out of sync with video. You can't hear the test tone when airpods are connected. That said, we will be back with more details as and when new information becomes available so stay tuned. I made sure to test multiple apps, content and frame rates to make sure I wasn't imagined it. At first glance, it looked as though the sound troubles could be traced back to the Apple TV app, with users saying movies bought or rented through the service would play without audio. Yep, same here. Then we suggest checking the audio settings on your Apple TV. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. There are at least 10 software engineers doing nothing but this audio network transport of the AppleTV. LG is known for lag/sync issues especially with Dolby audio and 24Hz, it depends on the hardware if your affected or not. My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. Considering this is Roku's top of the line device and their core-competency this should be the best product and software on the market. Apple occasionally offers updates to iOS, iPadOS, watchOS, tvOS, and macOS as closed developer previews or public betas (opens in new tab). Oct 2, 2021 3:04 PM in response to aigars16. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. If anything changes, we'll update this post. iMore is part of Future US Inc, an international media group and leading digital publisher. All on 14.5, after resetting a couple of times. I just updated my Apple TV 4K and this same thing started happening to me today. (Source 1, 2, 3, 4, 5) Samsung's Galaxy S23 Ultra is a high-end smartphone that aims at Apple's iPhone 14 Pro with a 200-megapixel camera and a high-resolution 6.8-inch display, as well as a stylus. Aug 12, 2021 4:25 PM in response to Ccastle84. I have the same issue although I'm using bose smart speakers within my audio environment. But the audio constantly slowly unsync's. I have tried changing TVs, HDMI cables, streaming apps, audio source, etc. The only requirement is that your iPhone is close enough to your television for it to hear the sound. Just updated my Apple TV 4K to 14.5 and it has completely thrown my Homepods out of sync with my TV speakers. It is getting really frustrating. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We understand that youre experiencing an audio sync issue with your Apple TV, and youve already tried some excellent troubleshooting. Rebooted the router. Some TVs have an audio sync delay option in the tv settings. Before its debut on Roku and Fire TV . All postings and use of the content on this site are subject to the. Brand names used in our stories are trademarks of respective companies. In five minutes it gets about 5 seconds off. Oct 5, 2021 6:16 AM in response to dangregory. Also a photographer when in the mood. Oct 4, 2021 1:29 PM in response to aigars16, Apple TV HD -> hdmi -> Epson beamer / projector. Yes, that's happening on my M1 Mac, but not on my Intel Mac.Also, most CBS videos, but not all, appear to demand money to watch, even though I'm subscribed to Paramount+.Both of these symptoms started at the same time for me. Thank you for posting in Apple Support Communities. I use an Apple 4K to send the video to the TV (HDMI). tvOS 14, Oct 5, 2021 4:52 AM in response to Ali_E1. These articles explain: Use Apple TV to play audio throughout your home - Apple Support, Adjust video and audio settings on Apple TV - Apple Support. Apple disclaims any and all liability for the acts, Right now I have connected my ATV straight to my LG CX using a HDMI 2.1 cable, and then from the LG CX out to my Samsung Q950A soundbar using eArc. The sound issue appears to be sporadic, affecting some users and content while leaving others unscathed. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. However, if the audio is transmitted through bluetooth, then I get perfect synchrony. Apple may provide or recommend responses as a possible solution based on the information Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. Check your audio sync options, it's probably anywhere from 0 to 300 milliseconds. A number of subscribers of Apple TV are discovering sound problems in recent release "Greyhound," with an audio sync issue being noticed roughly an hour into the movie. Happens with our new Apple TV, but only on Netflix and only with shows where the Dolby logo pops up in the right hand corner at the start.Id assumed it was just a Netflix bug. Takes a few seconds. I have a stereo pair of two original HomePods paired to an Apple TV 4K (the model that came out with the click pad remote, not the latest Siri Remote) and this has been happening for a while and I thought maybe updating to 16.1 would fix it but it hasnt. Irritating All postings and use of the content on this site are subject to the.
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