viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. the price it is sold for on the primary market). You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We made the case to Google Australia that Viagogo is still up to its old tricks. Viagogo said in a statement that it offered a high standard of. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We do not control the information provided by other users which is made available through the Site. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Cloudflare Ray ID: 7a293b3f6b3e1afb South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. We take no responsibility for such issues. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 6.9 Change or Suspension of Site. We will also add sales or value added tax on our fees as applicable. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Also, buyers only pay once they have been to the event and had no issues. According to the consumer group Which?, Viagogo's terms and conditions say . The ACCC has also advised consumers to steer clear of Viagogo. To be eligible for a VAC refund your application needs to have been finalised. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We may investigate complaints and violations of our policies. And we're hardly the only ones who have a gripe with the company. Please note this does not include any sales or value added tax that may be payable on viagogos fees. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. 3.1 Accurate Descriptions. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. He described one category of representations as having been made on an industrial scale. Be the first to hear about special offers. To register, You must provide your real name, address, phone number, and email address. Ticket-holders to postponed events will be able. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Further information can be found at The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You are on a Viagogo website. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Received just 2 days before the concert transfered from someone via ticketmaster! No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. FanFair Alliance - Ever get the feeling you've been cheated? Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Welcome to viagogo's online ticket exchange (the "Site"). 2.7 Payment Authorization. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. ! The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Stay away from them!!!! $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. We are not involved in the actual transactions between Buyers and Sellers. To request a refund: From the actions menu, select the 'Request Refund' option. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. PLEASE REPORT THEM TO PREVENT MORE VICTIM! "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. 7.2 Copyright. 2.8 Notification. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 6.6 No Agency. The email response they send is a template. The parent sponsorship application fee cannot be refunded. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. viagogo is a global online platform for live sport, music and entertainment tickets. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Contact Viagogo directly - raise a complaint & request a full refund. 198.54.123.248 Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. To sell tickets, a Seller lists the tickets in the Site database. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Instead, try searching for the official website of the band or venue. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. You can email the site owner to let them know you were blocked. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Sellers should use our automated online confirmation process. Read more: Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! 2.4 Listing. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Provide documentary evidence with your request to support your claim. 6.7 Third Party Information. Read more: This is so we can promote the sale of tickets and items that You list for sale. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. If you fancy a viagogo event roulette then use this company. 6.4 Release. Viagogo has advised customers who cannot attend a rescheduled event. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Contact @viagogo over social media Set up a Twitter account. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Piggyback tickets may not be sold in the same listing. When you do an internet search, do not use the word tickets. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. They often process refunds if requested. South Australia's Consumer . You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. What ticket resellers must do You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason.
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