He said they can't refund anything because they connect 3rd party sellers. I used their site this morning to purchase two tickets to a show. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Tickets to Aint to Proud Stage Play in West Palm Beach. A. We believe in full transparency, and strive to ensure our fans are informed. HORRIBLE experience. I received an email a few days before the game to "Confirm my email". So, Vivid seats charged an additional $196. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The agent will be able to grant you a refund if your scheduled event has been canceled. I feel sorry for other customers who have lost a lot more money than we did. The company says it "provides a legit, safe and secure platform. Just go through Ticketmaster or the event website directly. VividSeats has B rating with the BBB.org as of September 2022. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Your trust is important to us. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Apply this Vivid Seats coupon code for $15 off first . We understand it's frustrating when events are postponed. I have put in calls, live chats and emailed customer support. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Vivid charged me 78 dollars for a 30 dollar ticket. Ordered tickets for Gary Allan concert last September. Eugene was very helpful with my questions. How do I determine the seat numbers for a ticket listing? Never again. Vivid seats is horrible. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). We would love to review your order again to see if there's anything we can do to make this right for you. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Worst ticket platform that gives two sh*ts about their customers. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I had to buy either 1 or 3. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. This complaint was posted by a verified customer. The 21st was spent on the phone trying to aquire our tickets. only our *Volume Resellers* are allowed to re-sell tickets. On 02/16/2023, I bought two concert tickets. Desired outcome: I will never ever purchase from Vivid seats again. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The. Gain trust and grow your business with customer reviews. From A to Z, Vivid Seats customer service is fantastic. It asked how many tickets I wanted which I selected two. When I go the tickets, I called the venue and was told they were not handicap. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I do expect a responce and an apology for this overcharge. Never again. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. We assure that you and your partner will be able to sit together. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I'm very disappointed in Vivid Seats. Making sure our fans are able to attend their desired event through us is our top priority. Just another company who still made money over COVID. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I would like to warm people to avoid buying tickets through Vivid Seats. After setting up a ticket master account my tickets were sent to me. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. They won't refund me or get me two tickets together. She knew exactly what I needed and arranged to have it. The event was then rescheduled for July of 2021and then cancelled again. B. Berlinda G. Today , California. He was quick to answer my questions and quick to book my tickets. We also confirm that your tickets are general admission. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Do not trust Vivid Seats!!!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Ultimately, hung up on me. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Absolute worst customer service ever. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats ranks 30th among Tickets sites. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I do expect a refund of the differance that the seats should sell for. Tickets were electronic via phone. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. These were special seats, including dinner and first 2 rows on the dirt. When the tickets never came, I contacted Vivid repeatedly. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Very helpful indeed! I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Going to more events with Vivid Seats gets you to more events. Vivid Seats is a trusted and reliable way to buy and sell tickets. We were refused. Shame shame for all the people you have messed with and hurt. The site is a fraud and they are aware. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I had a great experience. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We are absolutely sorry to hear what you experience. I had an expensive ticket to the Garrison Keillor show at Red Rocks. The third party did not send us the electronic tickets. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Paid over $300 to an event that was postponed minutes before it was scheduled. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Definitely recommend. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. "We have currently put them on 'No Rating' while they investigate the complaints and . I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. + the only ticket rewards program around. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. These people are thieves and liars. Sign up to receive our free weekly newsletter. Crooks. Long story short I never received the parking pass and had to pay in full at the gate. I specifically chose a section my whole group is in. I do not expect Keillor to come back to Denver at his age. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I called before the event and after. I want my $1,500 back in my bank account. I will never use vivid seats ever again. I would never have the paid this amount of money for average seats. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. and go to stub hub and . Providing an exceptional buying experience is something we want all of our fans to experience. It was smooth and I didn't have to do all re-ordering process again. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Kept telling me same blurb about it was my fault, not his, no refund, etc. They take your money, and you have no valid tickets. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Ticket master from now on! I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I am very disappointed in not being able to attend the show. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Then allows the seller to change the date to the day of the event. We were also told that the tickets would show up within 48 hours on the event. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. they are all the same basically. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. You are paid through PayPal after the event occurs. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. How is one supposed to know that xfer Piggyback means your tickets aren't together? We recommend the company for anyone looking for deals on concert tickets or shows in the United States. They can see this but they refused to issue a refund. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Thank you for sharing your feedback, Gregory. Customer identification can be provided if needed. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I paid $322.17 for 3 seats. My credit card was charged $328.30 that day. I never received the email and therefore never accepted the tickets. It also assists sellers who have tickets and want to sell them safely. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! 1239964100050. Dont use this site they are horrible. Vivid Seats denies these . After a couple days and a hour or two of being on hold I finally received my refund. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. She says no digital. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I purchased tickets through you company for the September 11, 2022 Rodeo. I beleive he explained everything I needed to know, in detail.
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