Please be aware that overseas safety and hygiene standards are often lower than in the UK. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. No date changes are permitted outside of your tickets validity period. DONT BUY REFUND POLICIES. Yes! Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). The credit is a one-time use, not like a gift card where you can use it for multiple things. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Transport and accommodation providers have differing cancellation policies and rules. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Student universe uses tripmate for their insurance policies and they're a complete scam. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. To ensure you are seated next to each other you can either contact us via email or chat with an agent. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please check your applicable loyalty program for the specific terms of your membership. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. To verify your current enrollment status we may need to contact your university or college. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Additionally, a small number of itineraries do need to be booked via an agent. Call us when youre ready to rebook and we can help you use credit. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Refund Policy. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We are not obliged to accept your order and may, at our discretion, decline the order. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please confirm which airline your credit is with by visiting My Wallet. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Log in (or join) to see if you are eligible. This is very common, just make sure you have the card holder's permission! Please refer to your airlines policy for more details on when your credit has to be used by. All refunds will be delayed until the situation stabilizes. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. To confirm your travel arrangements you may be required to pay a deposit per person. If your ticket was totally unused, itll be for the full amount of the original ticket. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. You are solely responsible for any such fees as well. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. If you don't see a credit there, but think you have one, just give us a call. All individuals departing from the United States of America must be in possession of a valid passport. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Prices are subject to increase prior to the time you make full payment. If your airline does appear to . Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. comments . Do not book a roundtrip flight only to use the return portion. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). You will be given immediate feedback on whether the code worked and if not, why. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Transport and accommodation providers have differing cancellation policies and rules. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Please see the chart below to see if your flight is eligible for these rewards. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Airlines can deny boarding without the proper identification. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). These terms were last updated on 17 September 2018. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Give us a call back when you're ready to rebook. Please understand that travel service providers may not be able to accommodate every request.
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