The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era whether you're thinking about booking a flight or you're due to travel soon. COVID-19 medical exemptions Vaccination If your destination requires proof of COVID-19 vaccination but you cannot be vaccinated for medical reasons, you may be able to travel with a medical vaccination exemption. "Offering an upgrade to guests who have vaccinated themselves against COVID-19 is a small gesture of thanks so that we can revive travel and hospitality.". A. Step 1 - Check government sites for the latest information While most domestic travel requirements have eased, there may be some extra steps you need to take before you depart or after you arrive. But University of Otago public health professor Michael Baker, who earlier expressed concern about Jetstars use of spot checks of vaccine passes and tests for passengers travelling out of Auckland, said the airline should be taking responsibility for staff and passenger safety by enforcing its own vaccine or test policy. You must comply with the most stringent requirements. Check government websites frequently for the latest travel updates and requirements. It is important you find out about the restrictions and conditions for the place you are travelling to. Compensation and refunds Qantas Group announced on Wednesday that frontline employees, including cabint crew, pilots and airport workers, would need to be fully vaccinated by November 15. The decision comes after the Fair Work Commission issued updated advice on mandatory COVID-19 vaccinations.It detailed four tiers of workers and said for those in tiers one and two - working in roles such as healthcare, agedcare, hotel quarantine facilities or border control - a mandatory vaccination policy is likely to be considered a reasonable health direction. Some remote communities may still be restricting who can enter and leave the community. Those vaccines include: Pfizer (Comirnaty) AstraZeneca (Vaxzevria) Moderna (Spikevax) The Travel Corporation (TTC), ownerof Contiki, Trafalgar, Insight Vacations, Inspiring Journeys and AAT Kings Guided Holidays, will require all travellers to be fully vaccinated by December 1, along with Australia and New Zealand based staff that deal with customers. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. "The current operating environment has meant that most of our tours have been impacted by cancellations due to lockdowns and restrictions and we cannot deliver our usual high standard of guest experience," Mr Hosking said. Before booking and before travel, check with the relevant Australian state or territory government for their vaccination and pre-departure COVID-19 testing requirements, including any exemptions. As per government guidelines, you may be required to wear a mask in the airport or for the duration of your flight. Qantas Group CEO Alan Joyce said having fully vaccinated workers on both Qantas and Jetstar services would safeguard our people against the virus, as well as protecting passengers. Therefore, you'll need to ensure you submit all relevant documentation in advance, otherwise your request will not be considered and you may not be able to board your flight. 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Stay up to date with all of the breaking Jetstar headlines. $10,000 for cancellation fees and lost deposits. Travelling domestically or have a transit flight? The Qantas Group's vaccination reward program includes the option for a $20 travel voucher for fully-vaccinated travellers, which can be used across Jetstar or Qantas flights, including these . The Australian aviation industry has developed Domestic Passenger Journey Protocols. Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it. If you're an Australian citizen or permanent resident residing in Australia who is unable to be vaccinated due to medical reasons, you'll need provide one of the following documents: The document must be dated within four weeks of your day of departure, and clearly display your medical contraindications to COVID-19 vaccines reported to the Australian Immunisation Register. If you've been vaccinated in Australia, you must show the Australian Government-issued International COVID-19 Vaccination Certificate (ICVC) when checking in at the airport. Jetstar COVID-19 Help Hub COVID-19 COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. Ts and Cs apply. Those under 12 years are exempt from the mask-wearing requirement, although that age limit may be lowered on flights to and from the US. However the COVID vaccine is mandatory for all staff. Fly Flexible is valid for domestic Jetstar Airways (JQ) flight bookings made between 17 September 2021 and 30 April 2022, for travel before 31 August 2023. For travel agents and third party websites, please contact them for assistance. Virgin's "VA-X & Win" campaign will allow any fully vaccinated Australians to enter a competition to win one of 251 prizes from the airline, with the grand prize being 1 million Velocity frequent flyer points. International passengerswill only be allowed to fly with Qantas and Jetstar if they are fully vaccinated with an approved vaccine (Pfizer, AstraZeneca, Moderna orJohnson &Johnson). These are separate to the requirements that were previously laid out in Queensland's public health directions. While most domestic travel requirements have eased, there may be some extra steps you need to take before you depart or after you arrive. if your request isnt accepted and advise you of your options. *Affected by border restrictions means any Jetstar flight that is scheduled to depart to or from a destination, during the period of restrictions or within seven days of travel where the time period has not been defined, that: If you have a Jetstar Holidays booking affected by border restrictions only the value of the flight on your booking will be included in your credit voucher. Check out all the amazing places we fly across Australia and beyond and choose your next holiday! Cook Strait ferry operator Bluebridge is continuing to require passengers over 12 years and three months to show a vaccine pass or negative test at check-in until March 31, while the Interislander also plans to keep the policy in place. the day the certificate is provided (must be within 30 days of your flight departure). Woolworths will no longer require employees to be vaccinated as the major supermarket chain scales back Covid rules. Unvaccinated Australian citizens, permanent residents, and visitors can now enter and leave Australia at any time without needing an individual travel exemption. Information about travel insurance, travel agent bookings and Club Jetstar membership and bookings. In a statement, Qantas said discussions were underway with the Indonesian government about welcoming fully vaccinated Australians with reduced or no quarantine. You can change the time or date of your flight online at Manage Booking. Australians will be able to fly to Bali from Sydney for as little as $159 one way on some Jetstar routes from February and will no longer be required to seek an exemption to leave the country. Don't expect to travel again, anywhere, When I arrive in a new city, I always do this first, I wasn't meeting any new people in Bali. Exit, entry and transit travel requirements vary between destinations. Youd expect them to operate at the best practice level, he said. Flying overseas? Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it. Australian citizens and permanent residents will be able to leave Australia without an exemption as early as November, with some conditions. The boss of Australian airline Qantas has told the BBC that "governments are going to insist" on vaccines for international travellers. This requirement doesn't apply to children aged under 12, or those with an exemption. Jetstar, travel agents and other third-parties If your flights were booked through Jetstar, a travel agency or a third-party website, you'll need to contact them directly for assistance. International Travel Plan. Travel requirements Meanwhile, travellers and tour leaders on escorted journeys overseas with Intrepid Travel will be required to be fully vaccinated from next month as part of a wider vaccine equity campaign by Australia's largest tourism company. Coronavirus vaccines are seen as crucial to reviving an . Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. Jetstar does not require domestic passengers to be vaccinated or take a Covid-19 test. Once you've submitted your documents, your request will be assessed in accordance with the relevant government COVID-19 vaccination exemption and past positive medical clearance guidelines and requirements. There will be more flights departing Australia from next month, as Qantas and Jetstar bring forward the restart date for some international routes. COVID vaccination should be a requirement for all aviation workers, Qantas CEO Alan Joyce says. Flying with all the flex you need: Jetstar COVID-19 changes and cancellations COVID-19 To help you book with confidence, we're giving you some extra flex (and some extra peace of mind) when you book a flight with us. Check the relevant government websites for more information. We're not able to process past positive medical clearance requests at the airport for flights from Australia. Qantas and Jetstar pilots, cabin crew and airport employees will need to be fully vaccinated against COVID-19 within three months. View domestic requirements for your travel dates opens in new window, View international requirements for your travel dates opens in new window. At this stage, the majority of the international flights are departing from Sydney. $2.5 million overseas medical and hospital expenses. If your request is accepted, you may need to comply with additional government requirements and regulations both before departure and on arrival, which may include quarantine and/or COVID-19 testing. To review your request for travel, all required documentation as outlined below needs to be submitted to us as soon as possible, but no later than 24 hours before your flight. Your documents must be in English, or accompanied by a certified translation if they are in a language other than English. If you don't have a booking, take a look at travel requirements for destinations around the world with an interactive map. The other local budget carrier, Jetstar Asia, will require all employees - including staff based in offices - to be fully vaccinated against Covid-19 by Oct 1. If we don't receive all the relevant information and required documentation, there may be a delay in processing your request for travel. While all passengers on Jetstar international flights over 12 must provide proof of vaccination, there are no plans to introduce requirements on domestic routes in New Zealand. When submitting your test results, your completed Jetstar COVID-19 past positive medical clearance form signed by a medical practitioner, or a medical clearance certificate, and any government approvals if applicable, ensure you include your name, contact information, booking reference and flight information in your email. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging. From December 14, 2021 to March 31, 2022 all Air New Zealand passengers aged 12 and over will be asked for proof of vaccination or a negative Covid-19 test result before checking into their . Check the following tables for more information on government requirements for travel for the countries you're travelling to or through. A spokesperson for the Department of the Prime Minister and Cabinets Covid-19 Group said under the framework, public transport operators were prohibited from requiring vaccine passes, except for airline operators, long-haul scenic trains and Cook Strait ferry operators, which had been dealt with separately due to the nature and scale of travel involved. We're not able to process any COVID-19 vaccination exemptions at the airport on your day of departure, therefore you'll need to ensure you submit your request in advance as per the above information. Commonwealth of Australia | Department of Health and Aged Care, Japanese encephalitis virus (JEV) health alert, Christmas Island and the Cocos (Keeling) Islands, local state or territory health department, closing state borders and restricting travel into, and out of, their state, restricting travel into, and out of, areas within their state. If your agent has ceased operating, visit Third-party booking assistance for more information. Ensure you submit the correct documentation as soon as possible before your flight, but no later than 24 hours before departure. If you're required to have a pre-departure COVID-19 PCR test even though you've had COVID-19 in the past, your result may show positive even if you're not currently infected. But theyre going to require a lot more planning, including contingencies in case you get sick while you're away. Read more about domestic travel restrictions and where to find more information. Airport Manager with more than a decade of experience within the Airline industry working with Australian and International Airlines, managing large teams to achieve exceptional levels of customer service. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Checking in for your domestic flight You can reduce contact and save time at the airport by checking in online. If you're not an Australian citizen or permanent resident residing in Australia, you'll need to provide one of the following documents: The document must be dated within four weeks of your day of departure, and clearly display your medical contraindications to COVID-19 vaccines. The airline is scheduled to resume flights to Bali and New Zealand in 2022. The federal government, meanwhile, said it had asked its. has restrictions in place that would require you to quarantine once youve returned home. If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. View domestic requirements for your travel dates View international requirements for your travel dates Explore destinations Check when you need to arrivefor your flight. Why are holidays in Australia so expensive right now? We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. and Alicia said the lack of communication was the most disappointing . Jetstar's mission is to offer all day, every day low fares to enable . Head to Manage Booking to choose your new flight or make other changes to your booking. At Crystalbrook Vincent in Brisbane, the vaccination upgrade would see a river room swapped for a promenade master room, for example. Fly Flexible Fly Flexible gives you one fee-free date change on applicable bookings. Options may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation. Some businesses may have their own vaccination requirements in place. A completed Qantas Group COVID-19 past positive medical clearance[PDF] which is signed by a qualified medical practitioner and dated within 30 days of your day of departure. Further conversations will be conducted with employees and union groups to determine the intricacies of the policy, including how medical exemptions will be applied. Our virtual assistant Jess is here to help. Its clear that vaccinations are the only way to end the cycle of lockdowns and border closures and for a lot of Qantas and Jetstar employees, that means getting back to work again.. Step 3 Save your mobile boarding pass Ensure you submit all relevant documents, including any government approvals, no later than 24 hours before departure. Watch ACTU Secretary Sally McManus discuss mandatory jabs on Sunrise in the video below. We pay respect to Elders past, present and emerging. On Wednesday Tehan said that "when we hit that 70% or 80% vaccination mark Australians will be able to travel overseas again and also Australians will be able to return home in greater numbers." Air New Zealand is requiring passengers aged 12 years, three months and older on all domestic flights to have a vaccine pass or negative test until at least March 31. But Melbourne could be close behind, following last night's announcement that Victoria will scrap COVID quarantine for international arrivals. All passengers on the airline's international flights will be required to be fully vaccinated with a TGA-approved or recognised vaccine, with some exemptions for medical reasons and children. The Chief Health Officer direction that barred unvaccinated arrivals was revoked on Friday afternoon. Commissioner of Japan Tourism Agency Registered Travel Agency No. Jetstar passengers flying out of Auckland after the border reopened were surprised when the airline didn't check they had a vaccine pass or negative Covid-19 test result, as is mandatory for. Flights from Sydney, Melbourne and Brisbane will resume on December 16, 17 and 18 respectively. received, if applicable. Other countries may require prior government approval before you're permitted to enter. The Victorian government on Tuesday announced a five-day blitz to give aged care workers in its state priority access to the vaccine. Note: not all countries will accept a pre-departure RAT; check the relevant government guidelines for pre-departure testing requirements. According to Sydney Airport, airlines that had completely stopped scheduled services that will be back by January include: Other airlines, including Cathay Pacific and Singapore Airlines, which ran at a reduced capacity during the border closure,will also be ramping up services. We cannot process past positive medical clearance requests at the airport for flights from Australia. We pay respect to Elders past, present and emerging. We're prioritising requests for clearance by date of travel. Find out more, Flying internationally? Its Covid-19 vaccination policy, announced last week, states that while immunization will be voluntary, "there may however, be circumstances where the Australian government and other. Meanwhile in the five-star hotel sector, theCrystalbrookCollection willjoinQantas and Virgin Australia in their vaccine incentive initiatives byoffering room upgrades to fully vaccinated guests. Airline operators and Cook Strait ferry operators have the discretion to decide if they want to use My Vaccine Pass or a negative test as a condition of carriage; we understand Jetstar has taken a commercial decision not to implement such a policy.. Australias national carrier will mandate the COVID-19 vaccine for all of its workers. A Fare Difference, if any, still applies. Frequently asked questions a statement to the effect that, on the day the certificate is provided: For flights departing Australia, we're not able to process any COVID-19 past positive medical clearances at the airport on your day of departure. Some recommendations to keep in good form during your flight: Avoid heavy meals before and during flight Breath deeply, be relaxed, as stress increases gastric acidity and abdominal discomfort Keep hydrated by drinking water or fruit juice throughout the flight; avoid alcohol and caffeinated drinks because of their diuretic effect Extensive experience within multiple facets of the industry including Airport Manager, Inflight Manager, Customer Service and Ramp Operations as well as many years in the healthcare sector . Mr Mitchell is hopeful small group tours will resume in 2022 in countries such as South Korea and Japan, subject to respective governments' advice as well as consultation with staff on the ground. If any flights in your itinerary are outside of the document validity dates, we require a new form to be submitted for those flights. With travel restrictions changing regularly, were giving you more flexibility when you book and looking after you if your flight changes. Air New Zealand passengers are able to upload their vaccine pass to their Airpoints profile. To find out more about how we use cookies, please see our Cookie Guide. The airlines have indicated frequency may increase in 2022 if demand is high. Here's where Qantas and Jetstar are flying to as international travel in Australia opens up. Snap up a bargain and discover your next destination for less! If you've previously had a COVID-19 infection: If you have a pre-departure Rapid Antigen test (RAT), and you test positive, you won't be able to travel. If you're unable to be vaccinated due to medical reasons, ensure you have the correct documents for travel including a pre-departure COVID-19 test. International COVID-19 Vaccination Certificate SINGAPORE - All three local carriers - Singapore Airlines (SIA), Scoot and Jetstar Asia - will require at least their front-line staff to be vaccinated by the end of this year.SIA front-line staff . We recommend you check government and airline websites before you travel to ensure you have everything you need. US Centers for Disease Control and Prevention, Qantas Group COVID-19 Vaccination Exemption form, - provided you're fully vaccinated, no pre-departure test required. There may be travel requirements you need to complete before you travel. The offer is open to thosewho stay at any of the group's seven propertiesin Queensland and NSWfrom Cairns down to Newcastle before December 20, 2021. if your request for a COVID-19 vaccination exemption or COVID-19 past positive medical clearance is accepted (pending test results), or. Your domestic proof of immunisation from Medicare will not be accepted. From February 1, unvaccinated travellers who require a rapid antigen test for travel purposes will have to pay for them. Whether your customers are travelling from, to or within Australia, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, entry permits, pre-approval and quarantine (possibly at your customer's own expense), or they could be denied entry. You will . terms and conditions We pay respect to Elders past, present and emerging. The NT government has not explicitly announced the ban on unvaccinated arrivals has been . You'll need to submit the required documentation as soon as possible, but no later than 24 hours before departure. We pay our respects to them and their cultures, and to elders both past and present. "We have had hard and difficult discussions with clients who disagree [with the vaccination policy] but we strongly believe it is the path to freedom," Mr Mitchell says. The fact that other transport operators are doing it shows its logistically and practicably possible.. Step 1 Check government sites for the latest information Jetstar said the airline worked with border agencies, the NT Police and the airport authority to give passengers the option to disembark into a special partitioned section of the airport.
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