For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The U.S. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. This is a major change for the ticketing industry. "If you have tickets to a show that is postponed, you will be able to select your refund . The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. All Rights Reserved. They too should be held accountable. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Thanks ! Read our Newswire Disclaimer. Again, there is another confusion about listing a ticket for sale. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. They offered me 125% of price paid in credit or refund to my CC. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Ive used Stubhub for over 4,000 transactions. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Under normal circumstances, these processes are manageable. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Further, the voucher never came through! 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. I had to do all the work, not them. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Subscribe for full access to The Hollywood Reporter. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. The Daily Journal named her a Top Woman Lawyer in California for 2021. I chose CC. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . At the time of this writing, nothing has been proven in court. NEVER USE STUBHUB. 1:00. Now Im stuck with 4 tickets to a concert I cant attend overseas. The complaint claims that the company did not offer refunds for tickets to canceled events. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. The case is based on an NHL game that was canceled because of a strike. I will never use Stubhub again. 2023 The Hollywood Reporter, LLC. The Court in charge of this case still has to decide whether to approve the Settlement. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Do You Have to Pay Taxes on Lawsuit Settlement Money? To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. ADD ME PLEASE! The first person I spoke with said that the tickets had been sent. So Farley filed a credit card dispute against them, and won back his $600. Singh says the reasoning is the financial impact from coronavirus. StubHub has stated that they will provide no comment on pending litigation. I purchased six tickets to Hamilton on 12/1/21. When I called them on itthey said it was my fault and I have to resell the tickets. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Enjoy reading our tips and recommendations. 2. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Got my money back through my bank investigation. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Never again StubHub. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. This browser does not support PDFs. They sell you things they don't actually own and if there's an error, too bad for you. Required fields are marked *. 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The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. McMillan lawyer Nick Coulson echoed the sentiment. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I found out they listed under a wrong account. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Call toll-free from the U.S. or Canada, or chat online with support. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Unsubscribe easily. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Is Beyonces Tour Another Dynamic Ticket Price Mess? I only hear that events will be cancelled if there are not enough performers. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Until the event id canceled (not postponed) they won't give a refund. In the . The company blamed the difficulty of recouping from sellers during the pandemic. Unsubscribe easily. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Emily Walsh. Last Updated on May 5, 2021 by Dave Clark. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Before commenting, please review our comment policy. Not by phone, email, nor chat. 19. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Adam Silver had to get the Christmas bonanza in- fans be damned. I purchased tickets via StubHub for a concert 3 months in advance. I went thru proper channels and they lied about refund. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. If the other driver has minimum liability coverage, can I still sue them? Please be patient. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. StubHub is the world's top destination for ticket buyers and resellers. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Please add me to this class action against STUB HUB. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The suit also calls for a return of customer trust. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? You will not receive a Settlement award under the Settlement. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. I am appalled at their lack of customer service and straight out thievery. Privacy Policy | I still have tickets for myself for that Gabriel Iglesias show. Please add me I have communication and documentation to prove stub hub is just keeping my money. I am not paying for this $500 nonsense. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub went a step further and simply halted cash refunds altogether. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Moreover, the company will be forced to refund its customers. He also is very certain that the game is sure to be canceled. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. administrator or law firm. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. 1:12. I purchased OHL tickets the day before the game. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Those with tickets to canceled events will get a credit of 120% of the purchase price. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . If I could give zero stars I would. StubHub said I had to wait 7 days after the show took place to get my money. Please add me. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase.
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