I was asked if Id like to suspend or cancel my membership. The staff and instructors are lovely and always happy to help. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Huddersfield gym- horrible service, old gym equipment. Bit apprehensive being a female in my 50s. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Absolutely the poorest new customer relationships ever!! Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The changing rooms are always clean and the same for the showers! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. And parking right outside that's free!! Stockton On Tees - AVOID!! Cancelled after one year membership. Don't trust the staff at face value. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. the gym is very clean, the staff are very friendly and always up for a laugh! How many stars would you give TruGym? This hasn't happened and all attempts to contact them regarding this is being ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 11 ways to become an excellent customer service professional: 1. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot Joined for a month at the Keighley branch in August 2013. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 God forbid you request to leave is apparently impossible! Join the 266 people who've already contributed. Awful!!! After a few weeks of this i started to get upset. In the first instance contact your local gym. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Absolutely shocking customer service. 2023 Trustpilot, Inc. All rights reserved. If you are looking for fluffy towels and a 5 star experience this is not your place. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! The machines, if broken are repaired quickly. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !What a disgrace. But the other equipment makes up for it. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Contact Us - truGym They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. This seems to be the case for all former members not just me. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. But no way to resolve it. Find another gym do not get involved with them. Im going to have To cancel direct debit. Thanks. Any attempt to contact head office is ignored. They now refuse to refund monies taken. We'll then contact Harlands on your behalf to get this resolved. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. typical!!!! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Most of the equipment is very old and remains unfixed for long periods of time. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Here are 8 tips for writing great reviews. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. We also ensure all reviews are published without moderation. Good luck TruGym you are going to need it! The staff are always so friendly, helpful and encouraging when you need it the most. I also send two emails through to them and I never even received an acknowledgement let along a response. Good day, I have just renewed my contract after 15 months. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Worst customer service ever have not had one reply to my messages or calls!! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I signed up to the gym and have been going daily as i am very consistant with my training. Staff come across rude and unapproachable. Join the 269 people who've already contributed. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. | Read 261-266 Reviews out of 266 0 star! Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. They are now pursuing me for 234 claiming I never cancelled. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. | Read 21-40 Reviews out of 266 I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Join the 268 people who've already contributed. How many stars would you give TruGym? Cancelled after one year membership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Plus side, plenty of cardio equipment. Informed them that I was moving house and therefore cancelling my membership. We also ensure all reviews are published without moderation. The response by the manager was delayed and unprofessional. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. | Read 21-40 Reviews out of 264 I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Your experience matters. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Companies can ask for reviews via automatic invitations. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! False advertising! Fantastic facilities. 2023 Trustpilot, Inc. All rights reserved. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Went there this afternoon and there was signing stating the gym was forced to close. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Find out how we combat fake reviews. This review is on the company and not the local gym. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. the recent cctv cameras introduction is also not only bothering me but most of us who cover. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Trugym is just at the level that suits me. Author: Stephen Greet, Co-founder. Companies can ask for reviews via automatic invitations. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Verification can help ensure real people write reviews about real companies. They definitely must have known about the closure. How many stars would you give TruGym? Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 I got nothing. However I have a major issue with the classes that are run as well as the management of the club. not enough space for stretching n exercise. They put on load music then procede to shout over it. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. No warning, no contact via letter or email.
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